Reference and Support
Troubleshooting Common Validation Problems
Resolve numbering, permission, period, quantity, stock, credit, payment, import, and integration errors safely.
Read the complete validation message, keep the record in Draft, and correct the source condition. Repeated submission without a change can create confusion and will not bypass server rules.
| Problem | Check |
|---|---|
| No document number | Active series, correct type, fiscal year, counter, and manual-code confirmation. |
| Access denied | Member role, module permission, and separate action/override permission. |
| Locked period | Document date, fiscal-year status, approved correction method, and override reason. |
| Insufficient or negative stock | Selected warehouse, on-hand/reserved/available quantities, source movements, and override policy. |
| Quantity exceeds source | Remaining delivered/received/billed/returned quantity and configured tolerance. |
| Credit limit exceeded | Customer balance, limit, payments/credits, and authorized override. |
| Payment cannot allocate | Direction, partner, currency, outstanding amount, payment total, and reversal state. |
| Import rejected | File type, headers, date/decimal format, codes, duplicates, and required references. |
| eFaktura blocked | Environment, identity, reference catalog, signer, mappings, validation, and UJP response. |
Do not work around validation by changing a date, warehouse, partner, item type, or reference to something untrue. If the correct source still fails, save the exact time, company, route, document code, action, and message; remove secrets and contact support.